Six Steps Employees Can Take To Solve Customers’ Problems

John Tschohl of the Service Quality Institute writes that there are several things that annoy customers, including not being understood, not being valued, not getting their money’s worth, and not being believed. When they have a complaint about a service or product, they want a satisfactory resolution. When a customer comes in to register [...]

By |2023-08-15T15:46:00+00:00August 7th, 2023|Uncategorized|0 Comments