John Tschohl of the Service Quality Institute says the most important question you can ask is: can I help you? Do not wait for a customer or a co-worker to ask you for help. Instead, approach them and ask them if they need assistance. That is important because it not only puts you in [...]
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors such as empowerment, the mindset of employees, and organisational policies and systems. Speed is one of the most strategic elements a company can use to attract and retain customers and [...]
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